Before contacting us
Keep the receiver powered on, know the exact display message, and have your radio ID nearby.
What to include in your message
- Whether the receiver is in a car, home, marine, or portable setup
- The exact message shown on the display
- Whether the issue is new or started after service or installation
- Whether you can find the radio ID, device ID, or ESN
Prefer to start with a guide?
Read the satellite radio help guide, then call if the problem continues. A specialist can pick up from the exact step where you are stuck.
We aim to make every support interaction clear, direct, and useful.
Need assistance?
Talk with a satellite radio specialist
Get direct help with setup, activation, or troubleshooting.