Effective date: September 21, 2026
This refund policy applies to paid support or guidance services provided by Satellite Radio Care. Any price, service scope, or refund terms shown during checkout or confirmed before a call also apply.
Cancellation before support begins
If you need to cancel before a scheduled or paid support session begins, contact us as soon as possible at help@satelliteradiocare.com or call +1 855 618 4518. We will review the request and confirm whether a refund is available.
Completed support sessions
Because phone support is a time-based service delivered directly by a specialist, completed sessions are generally non-refundable. If a call could not be completed because of a technical issue on our side, contact us promptly so we can review the situation and offer an appropriate resolution.
Service interruption or technical problem
If you were charged but could not receive the agreed support because of an issue caused by our service, notify us within 7 days. We may offer a replacement session, credit, or refund after reviewing the request.
How refunds are handled
Approved refunds are returned to the original payment method when possible. Processing time depends on your bank or payment provider. We will confirm the decision and any next steps by email.
Contact us about a refund
Include the name or email used for the request, the date of service, and a short explanation. We do not ask you to send full payment card numbers by email.
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